FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Express options are available at checkout.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location.

How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging.

How do I initiate a return?
Please contact our support team at support@aluveri.com with your order number to begin the process.

Products

Are your products cruelty-free?
Yes, all Aluveri products are cruelty-free and not tested on animals.

Are your skincare products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. Please check individual product pages for full ingredient lists and suitability notes.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, and other payment options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely.

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for future purchases.

How can I contact customer support?
You can reach us at support@aluveri.com. We aim to respond within 24 hours.